Office Locations
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pr@ewsc.co.zm
+(260) 216221534

Mobile Services

HOW TO CHECK YOUR WATER BALANCE VIA USSD ON ANY MOBILE NETWORK:

  • DIAL *4466#
  • SELECT OPTION 1 (Water & Electricity)
  • SELECT OPTION 7 (Eastern Water)
  • SELECT OPTION 1 (Check Balance)
  • ENTER YOUR WATER ACCOUNT NUMBER
  • YOUR WATER ACCOUNT BALANCE WILL DISPALY ON THE SCREEN


HOW TO PAY VIA AIRTEL MONEY:

  • DIAL *115#.
  • SELECT OPTION 4.
  • SELECT OPTION 4.
  • SELECT OPTION 4.
  • SELECT OPTION 1.
  • ENTER AMOUNT.
  • ENTER ACCOUNT No.
  • ENTER YOUR PIN.
  • DONE.


HOW TO PAY VIA MTN MOBILE MONEY:

  • DIAL *115#.
  • SELECT OPTION 2.
  • SELECT OPTION 2.
  • SELECT OPTION 7.
  • ENTER ACCOUNT No.
  • ENTER AMOUNT.
  • ENTER YOUR PIN.
  • DONE.

News

For news concerning Eastern Water and Sanitation Company please click the button below

Headlines

Our Motto

Notifications

EASTERN WATER AND SANITATION COMPANY LIMITED WISHES TO REMIND ALL ITS ESTEEMED CUSTOMERS THAT BILL DISTRIBUTION DATE HAS BEEN MOVED TO 15TH OF EVERY MONTH AND DUE DATE FOR PAYMENT WILL BE 25TH OF EVERY MONTH. ALL CUSTOMERS WITH UNPAID WATER BILLS TO SETTLE THEIR WATER BILLS BEFORE 25th NOVEMBER, 2023 TO AVOID DISCONNECTION OF WATER SUPPLY. SUPPORT YOUR COMPANY FOR CONTINUED WATER SUPPLY AND SANITATION SERVICE PROVISION.

IF YOU HAVE ANY CHALLENGES PAYING YOUR BILLS IN FULL WITHIN PRESCRIBED TIMEFRAME, PLEASE VISIT THE NEAREST EASTERN WATER AND SANITATION COMPANY LIMITED DISTRICT OFFICE TO AGREE ON A FLEXIBLE PAYMENT PLAN. TAKE NOTE THAT CUSTOMERS CAN ALSO CHECK THEIR ACCOUNT BALLANCES AT ANY TIME, VIA USSD BY DIALING THE SHORT CODE *4466# ON ANY MOBILE NETWORK PROVIDER.
IN TIME LIKE THESE OF COVID-19, YOU NEED WATER ALWAYS. KINDLY PAY YOUR BILLS ON TIME. FOR FURTHER INFORMATION, CONTACT OUR CUSTOMER RELATIONS ON 0955160110

About

Eastern Water and Sanitation Company Limited (EWSC) was incorporated on 12th May 2008 under the Companies Act CAP 388 of the laws of Zambia to provide water supply and sanitation services to the urban and peri-urban population in Eastern Province. The company commenced operations effectively on 20th January 2009. EWSC is wholly owned by the eight (08) local authorities in the province holding shares on pro-rata basis.The company has been licensed by the National Water Supply and Sanitation Council (NWASCO) as the Regulator.

The company operates under the provision of the water and sanitation act No 28 of November 1997. The act enables the company to operate on a commercial and viable basis. The company is wholly owned by the eight local authorities in Eastern Province and one local auathority in Muchinga province holding shares on pro-rata basis.



EWSC 1st Quarter 2024 Newsletter

Download the EWSC Newsletter for the 1st quarter of 2024 from the following link: Download Newsletter


EWSC Strategic Plan 2021 - 2025

Download the EWSC Strategic Plan 2021 - 2025 from the following link: Download Strategic Plan


EWSC Financial Statements as at 31 December, 2022

Download the EWSC Financial Statements for the year ended 31 December, 2022 from the following link: Download Financial Statement


EWSC Annual Report 2022

Download the EWSC Annual Report for the year ended 31 December, 2022 from the following link: Download Annual Report

Board of Directors

Eastern Water and Sanitation Co Ltd comprises seven board members, outlined as follows:

Directors Designation
1. Director Chrispin Kamuna Board Chairperson
2. Director Mwelwa Z. Tembo Board Vice Chairperson
3. Director Alex Bwalya Finance and Administration Committee Chairperson
4. Director Racheal Daka Audit and Risk Management Committee Chairperson
5. Director Crippen Siatwinda Committee Member Finance and Administration Committee and Audit Risk Committee
6. Director Abraham Banda Technical Committee Chairperson
7. Director Zikhalo Mtine Business Development and Investment Committee Chairperson


Our Services

Eastern Water and Sanitation Co Ltd offers quite a number of services such as:

Water Bowser

Water Bowsers or Water Tankers can be built on on or off-road vehicles to each customers specific application.

Vacuum Tanker

Approved repair centre for vacuum tankers, we offer on-site and off-site repairs.

New Water Connections

Connections If you are a non-household customer or you're applying for a temporary building supply

Meter Testing

We do meter testing on-site and in laboratory

New Sewer Connections

Sewer Connections operates a province wide service with a team of highly skilled professional drainlayers

Effluent discharge in our sewer ponds

Septic tank cleaning and liquid waste water disposal

Our Mission Statement

“To uplift the living standards of all our customers through the exceptional provision of safe, adequate, affordable and environmentally friendly water supply and sanitation services”


Vision Statement

“To be a Model Of Excellency in delivering sustainable water supply and sanitation services for all.”

Core Values

Excellence, Team Work, Innovation, Integrity,Accountability, Equity & Inclusivity

Statistics

0 Customer Base
0 Dictricts
0 Sales Outlets
0 Households

News

REUBEN MTOLO-PHIRI PLEDGES TO WORK WITH EASTERN WATER TO IMPROVE THE WATER SUPPLY SITUATION IN CHIPATA

Full Story

VISIT TO CHAMA KICK STARTS EASTERN WATER’S DRIVE TO MOBILIZE RESOURCES FOR WATER SUPPLY AND SANITATION PROJECTS UNDER CDF

Full Story

Cooperating Partners