Eastern Water & Sanitation Company Ltd
EVERY DROP COUNTS
Note that Bailiffs have been engaged to recover all unpaid bills on accounts with arrears beyond the month of April.
Eastern Water and Sanitation Company Limited (EWSC) was incorporated on 12th May 2008 under the Companies Act CAP 388 of the laws of Zambia to provide water supply and sanitation services to the urban and peri-urban population in Eastern Province.
The company commenced operations effectively on 20th January 2009. EWSC is wholly owned by the eight (08) local authorities in the province holding shares on pro-rata basis.
The company has been licensed by the National Water Supply and Sanitation Council (NWASCO) as the Regulator.
The company operates under the provision of the Water Supply and Sanitation Act No. 28 of November 1997 which enables the company to operate on a commercial and viable basis.
All monthly bills are due by the 25th of every month. All customers with unpaind water bills are adviced to settle their bills to avoid disconnection of water supply.
Report leakages immediately to avoid water loss.
“To uplift the living standards of all our customers through the exceptional provision of safe, adequate, affordable and environmentally friendly water supply and sanitation services.”
“To be a Model Of Excellency in delivering sustainable water supply and sanitation services for all.”
Eastern Water and Sanitation Co Ltd comprises seven board members, outlined as follows:
We provide reliable water bowser services for bulk water delivery and on-site storage solutions. Whether you need a bulk drinking water supply or water for construction, we offer flexible hiring and delivery options to keep your project or home running smoothly
We facilitate professional new water and sewerage connections for residential, commercial, and industrial properties. Our team handles the technical investigation and installation of service lines from the main network to your property boundary, ensuring reliable access to the municipal water supply.
We provide professional vacuum tanker services for efficient waste management. Our team specializes in septic tank emptying, sewerage disposal, and the rehabilitation of septic tanks and soakaways.
We provide professional testing and calibration services to ensure your water meters are recording usage with 100% accuracy. Our services help prevent over-billing and detect hidden issues like leaks or internal meter wear before they become expensive problems
We provide comprehensive sewer line maintenance and management to ensure the safe and efficient disposal of wastewater. Our team specializes in keeping your sanitary sewer connections functioning properly, preventing the health hazards and costly damage associated with sewage backups and overflows
We provide professional management of sewerage ponds and lagoons, ensuring that treated wastewater meets all environmental standards before being released. Our team handles the end-to-end process of effluent discharge, maintaining the biological balance of your ponds to protect local ecosystems and public health.
Managing Director
Director Engineering
Human Resource & Administration Manager
Finance Manager
Commercial Manager
Infrastructure Planning and Development Manager
Acting Internal Audit and Risk Manager
Legal Counsel/Company Secretary
Information & Technology Officer
Procurement & Supplies Officer
Public Relations Officer
Parerenyatwa Road, Chipata
+260 XXX XXX XXX
13,486 Customers
Chadiza Central Area
+260 XXX XXX XXX
1,986 Customers
Near Civic Centre
+260 XXX XXX XXX
1,190 Customers
Katete Central Area
+260 XXX XXX XXX
4,297 Customers
Near Civic Centre
+260 XXX XXX XXX
3,935 Customers
Lumezi town
+260 XXX XXX XXX
164 Customers
Mambwe Central Area
+260 XXX XXX XXX
735 Customers
Near Civic Centre
+260 XXX XXX XXX
2,385 Customers
Petauke Central Area
+260 XXX XXX XXX
3,398 Customers
Near Civic Centre
+260 XXX XXX XXX
62 Customers
Total Customers
Districts Served
EWSC is committed to providing reliable, safe and customer-focused water supply and sanitation services across Eastern Province. Below are the service guarantees our customers can expect.
EWSC assures customers of an adequate water-testing programme for quality control and guarantees that all test results conform to national drinking water standards.
Customers are assured of reliable daily water supply hours and operating hours at public service points.
EWSC provides water meters to ensure fair billing based on actual consumption. Meter readings and bill issuance are conducted regularly and accurately.
Customer queries, billing concerns and water supply complaints are attended to reasonably and as quickly as possible through accessible contact channels.
EWSC works to minimize unplanned water supply interruptions and sewer blockages, while ensuring customers are informed in reasonable time whenever interruptions occur.
Customers are guaranteed a minimum flow rate of water at their connections wherever technically possible.
EWSC aims to avoid unwarranted disconnections and customers may seek compensation where disconnections are unjustified.
EWSC undertakes maintenance measures to prevent sewer flooding and ensures quick response and corrective action whenever incidents occur.
EWSC maintains not less than 95% water quality test compliance with WHO and Zambian Standards. Water supply will not be less than the following hours in the districts:
EWSC offices and payment outlets operate 40 hours per week. Customers are encouraged to visit the nearest payment outlet for specific working hours.
Water meters are read once every month and customers should receive a monthly bill accordingly.
Customers are expected to settle their water bills before the 10th day of the following month.
If a water interruption exceeds 24 hours, customers will be informed of the cause through EWSC media communication channels.
Maximum waiting time for paying bills or filing complaints is 15 minutes.
Written complaints are attended to within 5 days. Other complaint resolution times are displayed at EWSC pay points.
EWSC responds to meter testing requests within 3 days.
Paid new water connections are completed within 10 working days.
Customers disconnected in error will be reconnected without paying any reconnection fee.
Customers can download the latest EWSC tariff guide below.
Download TariffsEnter your account number to instantly view your balance.
(1) Dial *115#
(2) SELECT OPTION 4-PAY BILL AND MERCHANT PAYMENT
(3) SELECT OPTION 1-PAY BILL
(4) SELECT OPTION 4-WATER BILL
(5) SELECT OPTION 3-EASTERN WATER
(6) SELECT OPTION 1-POSTPAID
(7) SELECT OPTION 3-MAKE PAYMENT
(8) ENTER YOUR ACCOUNT No.
(9) ENTER AMOUNT
(10) SELECT OPTION 1-CONFIRM
(11) ENTER YOUR ZAMTEL MOBILE PIN
(12) CONFIRMATION SMS OF PAYMENT WILL COME
(1) Dial *115#
(2) SELECT OPTION 4-MAKE PAYMENT
(3) SELECT OPTION 4-WATER PAYMENTS
(4) SELECT OPTION 4-EASTERN WATER
(5) ENTER EASTERN WATER ACC No.
(6) ENTER AMOUNT
(7) SELECT OPTION 1YES
(8) ENTER YOUR AIRTEL MONEY PIN
(9) CONFIRMATION SMS OF PAYMENT WILL COME
Dial *427#
(1) Login to investrust cellphone banking
(2) SELECT OPTION 3-Bill Payments
(3) SELECT OPTION 7-Water
(4) SELECT OPTION 1-Eastern Water
(5) Enter Amount
(6) SELECT OPTION 2-Reference number prompt
(7) SELECT OPTION 1-To confirm payment
(8) CONFIRMATION SMS OF PAYMENT WILL COME
(1) Dial *115#
(2) SELECT OPTION 3-PAYMENTS
(3) SELECT OPTION 3-WATER BILLS
(4) SELECT OPTION 5-EASTERN WATER
(5) SELECT OPTION 1-POSTPAID
(6) SELECT OPTION 3-MAKE PAYMENT
(7) ENTER YOUR EWSC ACC No.
(8) ENTER AMOUNT
(9) SELECT OPTION 1-CONFIRM
(10) ENTER YOUR MTN MOBILE PIN
(11) CONFIRMATION SMS OF PAYMENT WILL COME
(1) GO INTO ANY SHOPRITE STORE
(2) SHOPRITE MONEY MARKET
(3) SUBMIT YOUR ACCOUNT NUMBER
(4) PAY THE MONEY
(5) YOU WILL BE ISSUED A RECEIPT
(6) DONE!!!
(1) Dial *444#
(2) LOG IN
(3) ENTER YOUR PIN
(4) SELECT OPTION 4-BILL PAYMENTS
(5) SELECT OPTION 1-UTILITY BILL PAYMENTS
(6) SELECT OPTION 2-WATER UTILITIES
(7) SELECT OPTION 4-EASTERN WATER
(8) ENTER METER(ACCOUNT) NUMBER
(9) ENTER AMOUNT
(10) SELECT OPTION 0-CONFIRM
EWSC collaborates with both local and international development partners and institutions to improve water supply and sanitation services across Eastern Province.
